How can we help?

Open the Points page on the FPL website or app. The number after /entry/ in the address is your team ID: an address ending /entry/5400644/event/7 means your team ID is 5400644. Add it when you create your account, or later on the Account page.

No, never. We only read what FPL already shows publicly, and we can't make a transfer, set a captain or play a chip for you. You make every change yourself in the official game.

Yes, on the Account page. An account follows one team at a time, and the planner settings you choose (free transfers, how far ahead to plan) are kept per team.

FPL's site sometimes doesn't answer. We keep the last copy we have and try again when you next open a page (we re-read a team when our copy is more than 15 minutes old). If it never loads, check the ID is digits only and is your own.

Yes. The example team, Rivers of Rice (every screen a real team gets, plus questions to try on the Ask page), Fixtures, Players, Accuracy and the Help Centre are open to everyone. The team screens need an account with a team ID.

Link your team, open the Dashboard, then try Auto review on the Ask page. It reads all 15 players, the lineup, captain, transfers and chips and shows its routes on your pitch.

Three things: who the Captain screen picks, any flagged players (injuries and doubts) on the Dashboard or Squad, and the transfer plan if you have free transfers. Then check team news yourself, because projections can't know about news that hasn't reached the official feed.

No. Projections are estimates and football is noisy, and when two options are close the Gaffer says so. Treat it as a second opinion.

An AI-written briefing costs 60 credits. An Auto review of your whole squad costs 20. A question to the Gaffer costs 10. A briefing written from a template is always free, and so is reading one you already have.

Then you aren't charged. If the AI service is down, or we couldn't check its answer well enough to show you, your credits come straight back.

No, but your balance can't grow past two months of your plan's allowance.

Yes: the Credits page lists the paid plans.

Yes, on top of credits: up to 30 questions a day, and 20 questions in one conversation. Start a new chat to carry on.

A gameweek is still being played. Points, ranks and the gameweek average can change until its last match is over, and FPL applies automatic substitutions only when it ends.

We read FPL's public pages on a schedule, so a figure can be an hour or so behind. The strip under the menu says when our data was last refreshed. Free transfers are the main estimate: FPL doesn't show them without a login, so you can set the real number on the Transfers page.

Opening the Briefing never uses credits: it shows a free template until you press "Generate briefing", and then the Gaffer writes it in his own words. You also get a template when the AI is switched off, when your email address isn't confirmed yet (we only use the AI for confirmed accounts), when you're out of credits, or when the AI's draft failed our check. The facts are the same either way.

A figure in the briefing that you can trace back to the calculated result it came from.

Yes, with "Write it again", which uses credits again. A few rewrites a day are allowed per team.

Anything about your own team, a player, a fixture run, a captain, a transfer or a chip: "Who should I captain?", "Is Saka worth his price?", "Which of my players have the hardest fixtures?". It declines betting advice and anything that isn't about the game.

One press starts a full review: all 15 players, the lineup, captain, transfers and chip timing. It answers in a fixed order and shows the Gaffer's transfer routes as Path cards. It costs 20 credits, and we refund them if nothing could be shown.

The Gaffer's transfer routes for your next few gameweeks, each with its gain over rolling the transfer (points hits already taken off), its week-by-week moves and the fixtures of who comes in. Pick one to preview it on the pitch. A route that takes a hit has to beat the best one without a hit by a margin before we recommend it, and a note says so when that happens.

Yes. It's an AI, and the projections behind it are estimates. We check every figure against our data, but it can't know about news that hasn't reached FPL. Check team news before you transfer.

Never. Nothing here can write to FPL. The Gaffer suggests; you make the moves yourself in the official game.

Thirty days, then they're deleted. You can delete a conversation at any time, and deleting your account deletes them all.

Each transfer beyond your free ones costs 4 points. The planner takes hits off before it compares routes, and a hit has to earn its keep by a clear margin.

Banking a free transfer has value of its own. If the best move beats keeping it by only a point or two, that's within the noise of the estimates, so we recommend rolling and list the move as an option.

We estimate them from your transfer history, because FPL doesn't show the real number without a login. If we're wrong, set the real number on the Transfers page (or in the Ask panel) and every screen uses it until the next deadline.

How many gameweeks the planner looks at. A longer plan sees more fixtures but leans on projections that are less certain.

The best of many options, picked from noisy projections, tends to look better than it turns out. A gain of a point or two is within the noise.

The player isn't fully fit: a doubt, injury or suspension, with the chance of playing FPL gives, and the news on hover.

It shows the team as played, so the points make sense. We show the suggested lineup for the coming deadline separately, from expected points.

By expected points for the gameweek (counted twice). We also show how likely a 5+ and an 8+ point haul is, which matters when two players are close.

That's a strategy question, and the projections can't answer it. They show who is expected to score most. They don't know who most managers pick.

Playing that chip this gameweek is expected to beat waiting, by more than the noise in the estimates. Otherwise the screen tells you which gameweek looks best.

The Dashboard and Chips screens list each chip window and whether you have used it, read from your FPL history.

Private classic leagues only. The huge public leagues aren't real rivalries, and head-to-head leagues are listed but we don't show them yet.

FPL's own difficulty rating from 1 (easiest) to 5 (hardest). The digit is always printed beside the colour, so you never have to rely on colour alone.

Expected points: what the model thinks a player scores on average in a gameweek. Any single week will differ.

The strip under the menu says "Data as of" and the time. If it's more than 12 hours old with a deadline close, it turns amber and tells you.

Not yet. Selling and buying prices come from FPL's data as it was at the last refresh.

Current-season data comes from the public, unofficial FPL web API at a low request rate, and we test the model on past seasons from a community dataset. The About page has the details.

The Accuracy page shows the backtest and how the model has done on the current season so far, including where it was wrong.

They are kept for 30 days so you can come back to them, then deleted. Please leave other people's personal details out of your questions.

On the Account page. It deletes your account, your conversations and your settings.

There's no public contact address yet. We'll publish one on the About page before this opens up more widely.